Payment Methods
Payment Methods
Faster, safer, and easier, paying with PayPal means you don’t need to enter your card details and address every time you pay.
Eligibility
PayPal is available in 200 eligible countries.
How to pay
At the checkout, select the ‘PayPal’ option. You will then be taken to a page to enter your details and complete your purchase.
Just enter your email address and password to log into your PayPal account, and PayPal will automatically fill out your details for you. All you need to do is confirm the purchase.
If you don’t have a PayPal account, you will need to create one. To do this, enter your debit or credit card details, as well as your name, address, mobile number and email address and follow PayPal’s instructions.
Cancellations
You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found in the model cancellation form below. Should you cancel your order, you will get an email of acknowledgement from French Connection, and a receipt of refund email from PayPal.
Returns
Your right to return is not affected by your payment method. At French Connection, you will only ever pay for the items you keep.
When your return has been processed, you will get a confirmation email from French Connection, and a receipt of refund email from PayPal.
By Mail
When you return your item by post, it will be processed by our team in the warehouse. PayPal will then refund the amount paid. This will go into your PayPal account.
Help
To get help with PayPal, make a complaint or for any concerns or queries, please contact PayPal’s Customer Service team. Unfortunately, we are unable to help with questions relating to PayPal payments, but our Customer Service team will be able to answer your other queries.
Model cancellation form
To:FRENCH CONNECTION GROUP INC WEBSITE - RETURNS
184-10 Jamaica Avenue, 3rd Floor
Hollis, New York 11423
E-mail: frenchconnection@frenchconnection.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
- Ordered on (*)/ Received on (*): [ ]
- Name of customer:
- Address of customer:
- Signature of consumer(s) (if this form is notified on paper):
- Date:
(*) Delete as appropriate
APPLE PAY
Avoid filling out forms and details, and choose Apple Pay at the checkout to let your Apple device do the hard work.
Eligibility
Apple pay is only available in eligible countries.
You must have a debit/credit card attached to your 'Wallet', be using an apple device with IOS 12 or higher installed, and have payments activated’.
How to pay
On your Apple device, select the ‘Apple Pay’ option at the checkout.
If the device is connected to your account, you will be offered the option to autofill your details, saving you time and effort. Simply enter your password, use touch ID or facial recognition to complete your purchase in an instant.
If this option does not pop up, you will need to create an Apple Pay account, and link it to your device
Cancellations
You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found in the model cancellation form below.
Returns
Your right to return is not affected by your payment method.
By Mail
When you return your item by mail, it will be processed by our team in the warehouse. Your refund, if requested, will then come through Apple Pay.
Help
To get help with Apple Pay, make a complaint, or for any concerns or queries, please contact our Customer Service team.
Model cancellation form
To: FRENCH CONNECTION GROUP INC WEBSITE - RETURNS
184-10 Jamaica Avenue, 3rd Floor
Hollis, New York 11423
E-mail: frenchconnection@frenchconnection.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
- Ordered on (*)/ Received on (*): [ ]
- Name of customer:
- Address of customer:
- Signature of consumer(s) (if this form is notified on paper):
- Date:
(*) Delete as appropriate
GOOGLE PAY
Android users and those on Google Chrome in eligible countries can now pay in an instant with Google Pay.
Eligibility
Google pay is only available in eligible countries.
You must have a debit/credit card attached to your Google account.
How to pay
Select the ‘Google Pay’ option at the checkout.
If the device is connected to your account, you will be offered the option to autofill your details, saving you time and effort. Simply enter your password, use touch ID or facial recognition to complete your purchase in an instant.
If this option does not pop up, you will need to create a Google Pay account, and link it to your device or browser.
Cancellations
You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found in the model cancellation form below.
Returns
Your right to return is not affected by your payment method.
Model cancellation form
To: FRENCH CONNECTION GROUP INC WEBSITE - RETURNS
184-10 Jamaica Avenue, 3rd Floor
Hollis, New York 11423
E-mail: frenchconnection@frenchconnection.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
- Ordered on (*)/ Received on (*): [ ]
- Name of customer:
- Address of customer:
- Signature of consumer(s) (if this form is notified on paper):
- Date:
(*) Delete as appropriate
GIFT CARDS
You can now pay for your French Connection purchase with one of our electronic gift cards.
How to pay
You can add your gift card number to your checkout process at any point when shopping on our website. You can use multiple gift cards in one order.
Simply type the unique code to the discount window before checkout and select apply.
The total value of the gift card will be deducted from your order. If your order is less than the value of your gift card, the remaining balance will stay on your account for you to spend at a later date.
If your order is more than the value of your gift card, you’ll need to pay for the remaining balance in the usual way, by adding a credit or debit card number or selecting one of the alternative payment methods.
Please note: Our electronic gift cards can only be used for purchases made online. We currently don’t allow our e-cards to be used in store.
French Connection gift cards are valid for 24 months from the day of purchase.
Cancellations
You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found in the model cancellation form below.
Returns
Your right to return is not affected by your payment method.
If your order is eligible for a return, you’ll be refunded by the original form of payment and any credit will be added back to your gift card.
Model cancellation form
To: FRENCH CONNECTION GROUP INC WEBSITE - RETURNS
184-10 Jamaica Avenue, 3rd Floor
Hollis, New York 11423
E-mail: frenchconnection@frenchconnection.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
- Ordered on (*)/ Received on (*): [ ]
- Name of customer:
- Address of customer:
- Signature of consumer(s) (if this form is notified on paper):
- Date:
(*) Delete as appropriate
KLARNA
Paying for your items with Klarna is easy. Details on how to use Klarna for your purchase can be found here.
SHOP PAY
Fast, flexible, one-tap checkout method.
Eligibility
Shoppers can use the following cards:
- Visa/Visa Debit
- Mastercard
- American Express
- Other cards that are supported on the website
How to pay
At the checkout, select the ‘Shop Pay’ option. You will then be taken to a page to enter your details and complete your purchase.
Just enter your email address and password to log into your Shop Pay account, and Shop Pay will automatically fill out your details for you. All you need to do is confirm the purchase.
If you don’t have a Shop Pay account, you will need to create one. To do this, enter your debit or credit card details, as well as your name, address, mobile number and email address and follow Shop Pay’s instructions.
Shop Pay will send an SMS with a verification code. In the CONFIRM IT'S YOU section, enter your six-digit code. If you previously verified your Shop email address when you set up Shop Pay, then click send me a code by email instead option.
Cancellations
You have a legal right to cancel your order for a full refund within 14 days. In this event, you will need to notify French Connection in writing, details on this can be found in the model cancellation form below.
Please note that you can’t use the Shop app to cancel an order, return an item or ask for a refund.
Returns
Your right to return is not affected by your payment method. At French Connection, you will only ever pay for the items you keep.
When your return has been processed, you will get a confirmation email from French Connection.
By Post
When you return your item by post, it will be processed by our team in the warehouse.
Help
To get help with Shop Pay, make a complaint or for any concerns or queries, please contact Shop Pay’s Customer Service team. Unfortunately, we are unable to help with questions relating to Shop Pay payments, but our Customer Service team will be able to answer your other queries.
Model cancellation form
To: Returns Department, French Connection, Unit B, Dolphin Way, Purfleet, Essex, RM19 1NZ
E-mail: frenchconnection@frenchconnection.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
- Ordered on (*)/ Received on (*): [ ]
- Name of customer:
- Address of customer:
- Signature of consumer(s) (if this form is notified on paper):
- Date:
(*) Delete as appropriate