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Privacy Policy

Privacy Policy

Privacy Policy

This Privacy Policy applies to usa.frenchconnection.com (the “Website”) and explains how French Connection Group Inc. (collectively, “French Connection”; “we”; “us”; or “our”) collects and processes information on the Website. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use the Website. By accessing or using this Website, you agree to this Privacy Policy.

 

1. OVERVIEW

  • Our Website is an information and e-commerce platform through which you can view our product line and make purchases.
  • Information collected on this Website may be used to target advertisements to you on other platforms.
  • We offer Website users a number of ways to manage the collection and use of their personal information.
  • This Privacy Policy does not apply to any other website or service or information, including that collected by our affiliate French Connection (London) Limited (for the privacy practices of French Connection (London) Limited, please see https://www.frenchconnection.com/content/legal/privacy-policy.htm).

 

2. INFORMATION COLLECTION

Our Website collects information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information").

French Connection collects the following categories of personal information and has collected the following categories of personal information from its consumers within the last twelve (12) months, for the following categories of purposes and from the following categories of sources, and French Connection shares personal information with the following categories of third parties:

Category

Examples

Purposes for Which Such Information Was Collected in the Preceding 12 Months or Will be Used

Categories of Sources From Which Personal Information Has Been Collected in the Preceding 12 Months or will be Collected

Categories of Third Parties With Whom the Website Shares or Sells Personal Information

Personal identifiers

Name, physical address, email address, date of birth and similar information.

To contact you directly; to market our products to you; to process and fulfill purchases.

Directly from you when voluntarily provided by you to us, including but not limited to by creating an account on the Website, signing up for newsletters, engaging in promotions, interacting with us on social media or making a purchase.

Service Providers (such as fulfillment providers) and advertising networks.

Browsing activity

Browsing history, search history, IP addresses, geo-location, information on a consumer's interaction with a website, or advertisement, online identifiers (such as a cookie) and similar information.

To customize the Website and services provided to you, to analyze and improve use of the Website, develop analytics, for advertising, for testing and research purposes and as otherwise described below.

Directly from your device by observing your actions on our Website, or when you use services in our retail locations, such as wifi access.
From third parties who collect such information on our Website and elsewhere, such as social media platforms and advertising partners and others.

Service Providers (such as fulfillment providers) and advertising networks.

Commercial information

Transaction data regarding products viewed, purchases made and similar information.

To process your orders, to analyze and improve use of the Website, develop analytics, for advertising, for testing and research purposes and as otherwise described below.

Directly from your device by observing your actions on our Website.

Service Providers (such as fulfillment providers) and advertising networks.

Biometric information

Video and still images

For security, safety and anti-fraud purposes

Collected in our retail locations via security cameras.

Service Providers (such as security vendors).

Geolocation data

Data on your country or region.

To customize the Website and services provided to you, to analyze and improve use of the Website, develop analytics, for advertising, for testing and research purposes and as otherwise described below

Directly from your device by observing your actions on our Website or through in-store activities.

Service Providers and advertising networks.

 

We may receive information from third parties such as data brokers or social media companies that possess information about you, as well as publicly available data sources.  We may combine such information with other information we have about you.  All such information will be used according to this Privacy Policy.

When you make a purchase, your payment information (such as payment card details) go directly to our payment processor and are not collected by French Connection. The payment processor is instructed by us to only use your payment information to complete your purchase.

Browsing Information is automatically collected through various means such as cookies and pixels on this Website or in our emails. "Cookies" are pieces of information that may be placed on your device by a service for the purpose of facilitating and enhancing your communication and interaction with that service. Many services use cookies for these purposes.

We may use cookies (and similar items such as clear gifs, web beacons, tags, etc…) on our Website to customize your visit, to analyze how you use our Website, to manage your shopping cart, to understand your interests and for other purposes to make your visit more convenient or to enable us to enhance our services. Cookies and similar items are not used by us to automatically retrieve personal information that directly identifies you from your device without your knowledge but may be used to store your login credentials. We may use both first- and third-party cookies. First-party cookies are those set by us. Third-party cookies (like those used by Google Analytics described below or social media platforms) are cookies that are set by a domain and party other than us.

Based on your web browser, you have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services. For example, for information about Google Analytics please click on this link: https://www.google.com/policies/privacy/partners/. To opt-out of Google Analytics, please copy and paste “tools.google.com/dlpage/gaoptout” into your browser and download the Google Analytics opt-out browser add-on. Further information on cookies is available at www.allaboutcookies.org.

 

3. HOW WE USE YOUR INFORMATION

We use information that we collect from you:

  • To present our Website and its contents to you;
  • To provide you with information, products, or services that you request from us;
  • To market our products and services to you through emails and online advertising and measure the effectiveness;
  • To analyze and understand consumer behaviors, online browsing activities, interests and preferences;
  • To improve, develop and optimize our Website, products and services;
  • To fulfill your orders;
  • To consider your application for employment (keep in mind that the “Careers” portion of our website will take you to a third party service that will process your application and your use of their website is subject to their privacy policy at https://paycom.com/privacy/);
  • To manage your account and send you messages;
  • To carry out our obligations and enforce our rights;
  • In any other way we may describe when you provide the information; and
  • For any other purpose with your consent.

 

4. DISCLOSURE OF YOUR INFORMATION

We may disclose your information as described in this Privacy Policy or otherwise with your consent:

  • To our marketing partners who are delivering our marketing messages and using data collected from our Website;
  • To contractors, service providers, and other third parties we use to support our business, such as those fulfilling your orders (i.e., payment processors; shipping companies), technology providers or our advertising agencies. However, such parties are only authorized by us to use the information for the benefit of us;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of French Connection’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by French Connection about our Website users is among the assets transferred;
  • To comply with any court order, law, or legal process, including to respond to any lawful government or regulatory request;
  • To enforce or apply our policies or investigate fraud; and
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of French Connection, our users, clients or others.

Browsing Information

Browsing Information may be disclosed to any number of third parties and used for any number of purposes as long as it is not directly linked to personal information that directly identifies you.

 

5. INTEREST-BASED ADVERTISING & MARKETING

We believe that advertising is more effective and relevant when it is targeted to your interests and behaviors. Therefore, we may work with third parties who collect information on our Website and elsewhere through the use of cookies and similar methods in order to serve you with relevant advertisements on other services or to determine that you have seen our advertisements on other services. We may also ourselves use information collected through this Website to target you with advertising on other platforms.

You do have the ability to control certain advertising practices through the Self-Regulatory Principles for Online Behavioral Advertising program administered by the Digital Advertising Alliance (DAA). You can learn more about interest-based advertising and opt-out of targeted advertising from certain providers with whom we work by visiting the DAA’s consumer choice page. The opt-out process through the DAA relies upon the placement of an opt-out cookie on your device. We do not respond to or honor “do not track” (a/k/a DNT) signals or similar mechanisms automatically transmitted by web browsers for which we are cannot evaluate your choice.

For targeted advertisements delivered through mobile Apps, you can install the DAA’s AppChoices app on your device to opt-out of targeted advertising by certain providers and can also select a system level advertising preference feature on your device (such as “Limit Ad Tracking” on Apple devices or “Opt out of Ads Personalization” on Android devices). You can learn more how to exercise choices on various mobile devices here - https://www.networkadvertising.org/mobile-choice/.

We may create a profile of you for marketing purposes. We will build your profile based on information you give us and we may supplement this information with marketing insight from third party companies and information in the public domain. We also use services such as Facebook’s Custom Audience and Google’s Customer Match.

When you sign up to receive our emails, we will remember your name and email address along with your age and gender if you provide this information. If you tell us exactly what you’re interested in when you sign up, we can make sure we only send you information about the products we know you want to hear about. To make sure we only send you the things you’ll love, our emails will collect information like whether you’ve opened or clicked the email, your device type and general area in which you open it. 

When you go on our Website, we may analyse how you use our Website by recording your mouse clicks, page scrolling and any text keyed into website forms (not including bank details or any sensitive personal data). This information may be used to improve the usability of our Website and to personalise marketing to you when you visit other websites.

When you make a purchase from us online or in store, we will remember your purchase history along with your date of birth and your gender – if you volunteer this information, so we can make sure we are only recommending products to you that we think you are going to like.

If you don’t complete your purchase, we will keep track of what you put in your shopping basket for when you return to our Website, and we may remind you of what is in your shopping basket via email, or banners on other websites.

If you submit user generated content through our social media channels, providing you agree, we may use your username, email address and content.

 

6. LINKS TO OTHER SITES AND SOCIAL MEDIA SERVICES

We may create links to other websites that we think may be of interest to you, such as social media platforms. We do not endorse any other websites and services by providing such links, and our privacy policy applies only to your use of our Website. We are not responsible for the privacy policies of any websites and services we link to on our Website, and you should read the privacy policies of each site you visit to determine what information that site may collect about you.

If you have a previous relationship with a third party, such as a social media platform, then they may recognize you and combine information collected through this Website with information they already possess about you. As described in this privacy policy, we may work with social media platforms or other advertising platforms to target advertisements to you based on the services French Connection provides.

 

7. DATA RETENTION

We will retain your information for as long as your account is active or as needed for us to manage and provide our services and for our business needs. Even if we delete some or all of your personal information, we may continue to retain and use de-identified or aggregate data previously collected.

 

8. YOUR RIGHTS, CHOICES AND OPT OUT:

The terms in this Section only apply to residents of California and any other jurisdictions that have similar rights by law:

  1. Right to Know About Personal Information Collected, Disclosed or Sold

You have the right to request that we disclose certain information to you about our collection, use, disclosure or sale of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Deletion and Opt-out Rights), and subject to certain limitations that we describe below, we will disclose such information to you.

You have the right to request any or all of the following:

  • The categories of personal information we collected about you.
  • The categories of sources from which the personal information is collected.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you.
  1. Right to Request Deletion

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Deletion and Opt-out Rights), we will delete (and direct our service providers to delete) your personal information from our records. However, we may retain personal information that has been de-identified or aggregated.

Furthermore, we may deny your deletion request if retaining the information is necessary for us or our service provider(s) to perform certain actions, such as detecting security incidents and protecting us from illegal activity.

  1. Right to Opt-Out of the Sale of Personal Information

We may sell your personal information. You have the right to direct us to not sell your personal information at any time. Keep in mind that we do not ‘sell’ personal information in the traditional sense of that word (i.e., getting money to provide your personal information to random third parties for no particular reason). Our ‘sales’ are generally sharing the personal information with our advertising partners as described above for interest-based advertising and

other purposes that we believe are complementary to French Connection.

Exercising Access, Deletion and Opt-out Rights

To exercise the access, deletion and opt-out rights described above, please submit a request to us by either:

The request should include your contact information and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. In addition, you should provide sufficient information that allows us to reasonably verify that you are the person about whom we collected the personal information. If you use an authorized agent to make request, you must provide the authorized agent written permission to do so, and we may require that you verify your identity directly with us. In order to protect the security of your personal information, we will not honor a request if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. The method used to verify your identity will vary depending on the nature of the request and the personal information involved. You have the right not to receive discriminatory treatment for exercising any of your privacy rights.

We may at times provide consumers with a financial incentive, such as different pricing or services, for providing their personal information.  When we do so, we feel that the value of the different pricing or services you will receive exceeds the cost of providing such personal information.  You will always have an option whether or not to partake in such incentive programs.

Nevada Users – If you are a Nevada resident, you have the right to request that we do not sell your covered information (as those terms are defined in N.R.S. 603A) that we have collected, or may collect, from you. We do not sell your covered information, however, if you would like to make such a request you may do so by contacting us at dataprivacy@frenchconnection-usa.com.

 

9. SECURITY

We take the security of our data and information seriously. We take what we believe are reasonable precautions to protect against unauthorized access to our systems and to prevent data from being disclosed to unauthorized parties. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

 

10. CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy at our discretion at any time. If we do make any changes, such change will appear on this page of our Website. The date the Privacy Policy was last revised is identified at the top of the page. Your continued use of the Website following any changes means that you have accepted, consent to, and agree to be bound by such revised Privacy Policy.

 

11. CHILDREN UNDER THE AGE OF 16

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any personal information from or about a child under 13, please contact us at dataprivacy@frenchconnection-usa.com.

 

12. UNITED STATES OF AMERICA / CROSS BORDER DATA TRANSFERS:

Our Website is maintained in the United States of America. By using the Website, you authorize the export of personal information to the USA and its storage and use as specified in this Privacy Policy. We transfer personal information from the UK, EU and other countries to the USA and other countries, some of which have not been determined by the UK and European Commission to have an adequate level of data protection. Information stored in the USA may be subject to lawful requests by the courts or law enforcement authorities in the USA.

13. CONTACT US

If you have any questions about this Privacy Policy, please contact us at dataprivacy@frenchconnection-usa.com.