REPORTING TO: General/Store Manager
DEPARTMENT: Retail Stores
GENERAL SUMMARY: Key Holders ensure that sales goals are met through product education and exceptional customer service.
Key Holders assist management team to recruit, interview, hire, schedule, train, counsel and motivate store staff.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Sales Generation
- Lead the store team to meet and exceed customers’ expectations at all times.
- Achieve total sales, SPH and UPT goals on a weekly, monthly, and annual basis.
- Supervise the sales floor, fitting rooms, and/or cash wrap as scheduled to ensure that all associates are achieving
their goals via selling, servicing customers, and maintaining all Company policies. Please note that although this
position can supervise the sales floor at times, the position will be restricted to minimal hours during operating
hours of business.
- Participate in marketing-related events as needed to drive sales and market the French Connection brand.
- Effectively manage contests and incentives to drive sales.
Merchandising
- Display and merchandise all French Connection apparel, accessories, and fragrance collections within brand guidelines.
- Re-merchandise the store as directed by the Corporate Visual Team and/or Field Supervisor to uphold brand standards.
- Ensure that windows are compliant with Company direction at all times.
- Communicate customer feedback including fit or quality issues to supervisor.
- Track and analyze the business including $/square foot, sell-through on fixtures and tables to identify best sellers
and future business opportunities. Communicate to supervisor on a consistent basis.
Personnel Management
- Assist in GM/SM to recruit, hire, develop, and retain a talented, diverse workforce to support the brand.
- Assist GM/SM to train, educate and develop sales associates on the brand, policy, product information, selling
skills, and other requirements as necessary
- Assist GM/SM to manage associate performance by giving both positive and constructive feedback. Administer performance
documentation as needed.
- Help develop promotable talent to match the business needs in the store.
Operations
- Meet or exceed all Operational Audit goals.
- Ensure the store is clean at all times, all lights or other equipment are fully operational at all times.
- Assist in management of inventory to meet or exceed all shrinkage goals including merchandise security tagging,
effective floor supervision and training all associates on preventing theft.
- Conduct bag checks, garbage checks, and uphold all other inventory management practices as defined in French Connection
policy.
- Assist GM/SM to meet or exceed all payroll goals by hiring within payroll standards, writing effective schedules
to match the business needs. Modify the schedule as needed by adding or subtracting floor coverage to react to increases
and decreases in business on a daily and weekly basis.
- Ensure merchandise is processed in a timely manner and sales floor is replenished in compliance with company policy.
- Adhere to all French Connection policies as outlined in the Field Operations Manual.
REQUIRED QUALIFICATIONS
Knowledge, skills & abilities:
- Recruiting, hiring and people development
- Comprehensive understanding of the French Connection brand
- Strong operational skills including inventory management and payroll management
- Retail experience or related experience required
- Excellent communication, presentation and networking skills
Minimum educational level:
- Bachelor’s degree preferred
Minimum experience:
- 1-2 years of retail sales experience
EMPLOYMENT CLASSIFICATION/COMPENSATION
Part-time (20+ hours weekly) / Full-time (40+ hours weekly)
Non- Exempt
Monthly bonus eligibility provided store achieves monthly sales goals
Assistant Managers ensure that sales goals are met through product education and exceptional customer service. Assistant
Managers recruit, interview, hire, schedule, train, counsel and motivate store staff. Assistant Managers administer
regular performance appraisals and write the schedule to maximize sales. Assistant Managers are responsible for expense
control, including managing payroll, inventories, supplies and all administrative functions. In merchandising roles,
Assistant Managers process shipments, display all merchandise based on presentation guidelines, implement visual
direction and replenish merchandise. Assistant Managers may have specific divisions of responsibility including Merchandising,
Sales and/or Operations.
Excellent communication, selling and people skills a must.
1 - 2 years of store management experience
3 - 4 years selling and clientele experience preferred.
REPORTING TO: Store Management Team
DEPARTMENT: Retail Stores
GENERAL SUMMARY: Sales Associates support the store management team to ensure store goals are met by providing customer
service and generating sales. Sales Associates perform Operational tasks such as replenishment, recovery, shipment
processing, housekeeping, merchandising and other related duties.
ESSENTIAL DUTIES & RESPONSIBILITIES
Sales Generation
- Meet and exceed customers’ expectations at all times.
- Achieve total sales, SPH, UPT and clientele goals on a weekly, monthly, and annual basis.
- Engage and approach all customers in a timely manner.
- Build relationships with customers by asking open ended questions to determine merchandise and service needs.
- Offer product information and merchandise suggestions to wardrobe the customer.
- Communicate knowledge of current fashion trends and represent the brand to the customer.
- Thank all customers and invite them to return.
Customer Service
- Develop and maintain client lists to generate sales.
- Maintain and update client books, track personal productivity and take initiative to set appointments to generate
business.
- Build and develop relationships with clients through written and verbal correspondence.
- Identify special needs of clients and provide appropriate service.
Operations
- Uphold and adhere to all policies and procedures including loss prevention, approach management or utilize the
Business Abuse Hotline to communicate violations or discrepancies.
- Assist management team in the execution of merchandise presentation and visual direction.
- Ensure product is processed in a timely manner and sales floor is replenished in compliance with company policy.
- Perform housekeeping tasks to ensure the store and stock room are clean and well organized at all times.
QUALIFICATIONS:
Excellent communication, selling and people skills a must.
1 - 2 years selling and clientele experience
COMPENSATION
We offer a competitive salary package that will depend on experience, discounts on Company branded clothing, and a rich
employee benefits package.