Terms & Conditions

Terms of Use

Downloadable Version

Please read carefully the following terms of use ("Terms") for the usa.frenchconnection.com website ("Site").

1. About Us

The Site is provided by French Connection Group Inc. ("we/us") of 512 Seventh Avenue, 25th Floor, New York, NY 10018. French Connection Group Inc is a company registered in New York, New York under company number 11-323-8534.

2. Privacy Policy

Any personal data which you may provide us through the Site is subject to our Privacy Policy

3. Use of the Site

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

By submitting any material to us ('Material') you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.

We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

4. Dealings with Third Parties

The Site may provide, or third parties may provide, links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources. Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

5. Intellectual Property Rights

The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Copyright and Trade Mark Notice. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

6. Disclaimers

Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your computer does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for any information or services obtained by you on the World Wide Web. The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract or otherwise.

7. Limitation of Liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it).

8. General Information

These Terms constitute the entire agreement between you and us. Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms and the relationship between you and us shall be governed by and construed in accordance with the laws of New York and the Federal or State Courts located in the county, city and state of New York shall have non-exclusive jurisdiction over any dispute or claim that arises out of or in connection with these Terms. We reserve the right to vary these Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

9. Copyright and Trade Mark Notice

All content on this Site is copyrighted © by French Connection Group Inc. or, where applicable, independent content providers and third parties. All rights are reserved. Reproduction and/or transmission of any content, by any means, without the express permission of the owner is prohibited by law.

French Connection, fcuk and any other French Connection name and/or mark on the Site are trademarks of French Connection Limited and licensed to us for use on the Site.

10. Returns and Exchanges

It is French Connection Group Inc's intention to satisfy our customers. If you are not satisfied with your purchase, please review our return policies for French Connection retail stores and online purchases.

US Online Return Policy

French Connection will issue a refund for full price merchandise returned to us unworn, unwashed and in its original condition with all tickets attached and accompanied by the original receipt within 30 days of the ship date.

Sale Merchandise is eligible for a onetime exchange for merchandise of equal or greater value.

Please ensure that you include the corresponding dispatch note when returning merchandise. French Connection reserves the right to refuse a refund or exchange on merchandise deemed not to be resalable.

Altered merchandise, underwear, swimwear, fragrance and gift cards are considered FINAL SALE and are not eligible for a refund or an exchange. No account credit will be issued for FINAL SALE merchandise.

No return label will be provided for Sale merchandise or FINAL SALE purchases.

French Connection does not accept returns or exchanges for merchandise purchased outside of the US.

Merchandise purchased on French Connection US website may only be returned to French Connection US website, it may not be returned or exchanged in French Connection stores.

US Online Returns Prodedure

Complete the return form that was enclosed with your shipment. Ship the return form with the merchandise you are returning or exchanging to the following address:

184-10 Jamaica Avenue, 3rd Floor
bHollis, New York 11423

When paying for return postage, we suggest you insure the package via UPS or FedEx, and purchase tracking services for your protection. Please make a copy of your original receipt and retain your tracking number for reference. French Connection is not responsible for merchandise that fails to reach our warehouse. Only merchandise received by our warehouse can be credited.

If you would like to use the return UPS return label provided, affix the label to the package and either drop off at the nearest UPS drop-off (http://www.ups.com/dropoff) or give your package to any UPS driver making a regular pickup or delivery at your residence or place of business.

We'll deduct a flat fee of $7.00 from your order refund for return postage (exchanges are free for full price purchases).

French Connection does not refund postage fees for packages that have left our warehouse and/or for packages that have failed to be delivered to the address listed on the account.

US Online Returns Processing Time

Please allow 3 weeks from the day you return your package for your account to be credited. Please note that all credit card refunds will be placed on the card used for the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.

If you have any questions regarding return status, please contact our Customer Service team at frenchconnection@frenchconnection-usa.com, and they will be happy to assist you.

Retail Stores Return Policy

Returned/exchanged merchandise must be unworn, unwashed and in its original condition with all tickets attached and accompanied by the original receipt. French Connection will not accept returns or exchanges 14 days after the original purchase date.

Full price merchandise may be returned for a full refund, exchange, or credit note.

Merchandise sold at a discount (on sale or promotion) is eligible for a onetime exchange for merchandise of equal or greater value. Altered merchandise, underwear, swimwear, fragrance and gift cards are FINAL SALE and are not eligible for a refund, exchange, or credit note. Merchandise accompanied by a gift receipt is valid for a credit note or exchange for merchandise of equal or greater value.

Credit notes and gift cards cannot be replaced if lost or stolen.

Merchandise purchased in French Connection US retail stores may only be returned to French Connection US retail stores. French Connection US retail stores do not accept frenchconnection.com returns/exchanges.

French Connection does not offer price adjustments.

French Connection reserves the right to refuse a refund or exchange on merchandise deemed not to be resalable.

Retail stores cannot accept returns or exchanges for online purchases. Merchandise returns/exchanges for online purchases must be shipped directly to the French Connection Group Inc website’s address as noted on a customer's packing slip.

Refunds will be issued in the original form of payment. Cash refunds, in excess of $150, will be issued for the full purchase amount in the form of a mail check issued from the corporate office within 14 business days.

Cash refunds up to $150.00 can be issued at store level. Any cash refunds of $150 or more will require a Home Office Refund Check (mail check). The check will be processed and sent to the customer within 14 days. The full transaction amount of $150 or more will be issued as a mail check. Stores must not give any cash back if the return transaction is more than $150.

Credit notes are only valid for one year and can be used as a form of tender in any French Connection US store.

11. Pricing and Promotions

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Site, we will, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation.

12. Price Adjustments

We will gladly make price adjustments on items that are purchased at the full retail price within seven days from the date on your invoice. Items purchased on sale or with a promotional discount are not eligible for further price adjustment.

Promo code adjustment: We offer a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact us within 48 hours of placing your order and please have your billing information, order number and promo code on hand.

13. Pre-order Items

We will strive to deliver any items, which have been pre-ordered as soon as they become available. On placing an order for a pre-order item, we will email you with an anticipated delivery date; however this may be subject to change due to circumstances out of our control. We will keep you updated on any changes to the delivery date and you can request a refund at any time up until the point of dispatch at which our standard returns policy will apply.

If you have ordered several pre-order items at one time, we may deliver such items on different days at no additional cost to you.

14. Customer Service

French Connection Group Inc.
184-10 Jamaica Avenue / 3rd Floor, Hollis, NY 11423
(866) 932-3285

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