1. About Us
The Site is provided by French Connection Group Inc. ("we/us") of 512 Seventh Avenue, 25th Floor, New York, NY 10018. French Connection Group Inc is a company registered in New York, New York under company number 11-323-8534.
3. Use of the Site
You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.
By submitting any material to us ('Material') you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.
We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.
You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.
You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.
We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.
4. Dealings with Third Parties
The Site may provide, or third parties may provide, links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources. Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.
// top of page
5. Intellectual Property Rights
The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Copyright and Trade Mark Notice. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.
Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your computer does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for any information or services obtained by you on the World Wide Web. The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract or otherwise.
7. Limitation of Liability
So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it).
// top of page
8. General Information
These Terms constitute the entire agreement between you and us. Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms and the relationship between you and us shall be governed by and construed in accordance with the laws of New York and the Federal or State Courts located in the county, city and state of New York shall have non-exclusive jurisdiction over any dispute or claim that arises out of or in connection with these Terms. We reserve the right to vary these Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.
9. Copyright and Trade Mark Notice
All content on this Site is copyrighted © by French Connection Group Inc. or, where applicable, independent content providers and third parties. All rights are reserved. Reproduction and/or transmission of any content, by any means, without the express permission of the owner is prohibited by law.
French Connection, fcuk and any other French Connection name and/or mark on the Site are trademarks of French Connection Limited and licensed to us for use on the Site.
10. Returns and Exchanges
It is French Connection Group Inc's intention to satisfy our customers. If you are not satisfied with your purchase, please review our return policies for French Connection retail stores and online purchases.
French Connection Group Inc's Online
There are no refunds for FINAL SALE merchandise. French Connection offers a one-time exchange on FINAL SALE merchandise within 30 days of the ship date for merchandise of equal or greater value. French Connection does not refund the shipping costs for one-time exchanges of FINAL SALE merchandise. No return label will be provided for FINAL SALE purchases.
No account credit will be issued for FINAL SALE merchandise.
French Connection will issue a full refund or exchange for unworn/unwashed full price merchandise returned in its original condition within 30 days of the ship date.
Merchandise being returned must have all tickets attached and be accompanied by the original receipt. Merchandise returned with a gift receipt will only receive an exchange if they are returned within 30 days of the ship date. Altered merchandise, underwear, swimwear, and fragrance cannot be refunded or exchanged. Please ensure that you include the corresponding dispatch note when returning merchandise. French Connection reserves the right to refuse a refund or exchange on merchandise deemed not to be resalable.
All online purchases must be returned or exchanged to the website at the below noted address. French Connection retail stores cannot accept returns or exchanges from online purchases. French Connection website does not accept returns and exchanges for purchases made in French Connection retail stores. Purchases made in French Connection retail stores may only be returned to French Connection retail stores.
French Connection does not accept returns or exchanges for merchandise purchased outside the US.
Complete the return form that was enclosed with your shipment. Ship the return form with the merchandise you are returning or exchanging to the following address:
FRENCH CONNECTION GROUP INC WEBSITE - RETURNS/EXCHANGES
184-10 Jamaica Avenue, 3rd Floor
Hollis, New York 11423
When paying for return postage, we suggest you insure the package via UPS or FedEx, and purchase tracking services for your protection. Please make a copy of your original receipt and retain your tracking number for reference. French Connection is not responsible for merchandise that fails to reach our warehouse. Only merchandise received by our warehouse can be credited.
If you would like to use the return UPS return label provided, affix the label to the package and either drop off at the nearest UPS drop-off (http://www.ups.com/dropoff) or give your package to any UPS driver making a regular pickup or delivery at your residence or place of business.
We'll deduct a flat fee of $7.00 from your order refund for return postage (exchanges are free for full price purchases).
Please allow 7-14 business days for the processing of your return/exchange.
Please note that all credit card refunds will be placed on the card used for the original purchase. Please allow 3 weeks from the day you return your package for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your statement.
French Connection Group Inc’s Retail Store
It is French Connection’s intention to satisfy our customers. Therefore, we will issue a full refund for unworn/unwashed merchandise returned in its original condition within 14 days of the original purchase. Returned merchandise must have all tickets attached and must be accompanied by the original receipt. Sale merchandise, altered merchandise, underwear, swimwear, fragrance and gift cards are FINAL SALE and not eligible for a refund, exchange, or credit note.
Refunds will be issued in the original form of payment. Cash refunds, in excess of $150, will be issued for the full purchase amount in the form of a mail check issued from our corporate office within 14 business days.
For items accompanied by a gift receipt, we will issue an exchange or credit note only. Merchandise must be unworn/unwashed in its original condition with all tickets attached and returned within 14 days of the original purchase.
Credit notes and gift cards cannot be replaced if lost or stolen.
Merchandise purchased in French Connection retail stores may only be returned to French Connection retail stores. French Connection retail stores do not accept frenchconnection.com returns/exchanges.
French Connection reserves the right to refuse a refund or exchange on merchandise deemed not to be resalable.
11. Pricing and Promotions
Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted.
12. Pre-order Items
We will strive to deliver any items, which have been pre-ordered as soon as they become available. On placing an order for a pre-order item, we will email you with an anticipated delivery date; however this may be subject to change due to circumstances out of our control. We will keep you updated on any changes to the delivery date and you can request a refund at any time up until the point of dispatch at which our standard returns policy will apply.
If you have ordered several pre-order items at one time, we may deliver such items on different days at no additional cost to you.
13. Customer Service
French Connection Group Inc.
184-10 Jamaica Avenue / 3rd Floor, Hollis, NY 11423
// top of page